SSN: Good news for dealers: Consumers still disappointed with DIY cameras

October 1, 2015

Security System News posted an article yesterday by Amy Canfield sharing a promising report for custom installers and dealers, highlighting consumer’s need for professionals who understand the systems that are being installed in homes.

Consumers’ disappointment with DIY home security cameras could become a “renaissance” for traditional dealers, according to John Feland, CEO of Argus Insights. Customers need some help, he said, and dealers are positioned to do just that.

While consumers are slowly becoming more satisfied with smart home devices, they still are disappointed in their DIY security cameras, according to a September report from Argus Insights, Feland told Security Systems News.

Following its most recent report in June, “Connected Home or Ho-Hum,” Argus looked at 45,000 consumer reviews from March through August. Home automation customers are becoming, slowly but surely, increasingly satisfied with smart light bulbs and security kits, according to its latest report, “What Makes a Smart Home a Happy Home?” But the reliability and connectivity concerns of DIY cameras, Feland said, are still a turn-off.

“They’ve got their system installed, finally, and then the mobile notifications they were promised, such as motion detection, are not working as planned. They’re spending so much bandwidth to send that data up to the cloud, and now they can’t watch Netflix,” he said.

Installation is easy, he said. It’s “people’s gateway drug—their five minutes of success,” but when problems arise they have to become “a wireless engineer, an optical person, you have to set up a new router … all these things have to work.”

That consumer frustration provides an opportunity for professionals, he said.

To read the full article on Security System News:,270,271


Custom Integration Community – Future Predictions & Hopes

January 24, 2013

CE Pro announced the most influential people of past 20 years yesterday.  These innovators are the backbones of home consumer electronics. As part of the article, they asked the custom integration community to comment on the past 20 years, and predict where the next 20 years will take us. Here are excerpts from the Julie Jacobson article.  To read the complete article

Combating Mass-Market Installers
Over the past 20 years the technological advancements in IP have changed the landscape significantly. The technology to control your home and distribute A/V has made it easier and less expensive for people.

I see DIY exploding in the next five years as IPv6 comes online. In addition, the traditional CAT V [cable] and security providers are going to learn how to sell and install this technology better than they do today, and it will continue to disrupt the traditional A/V integrator. If I were starting out now I would consider only targeting the very high end where DIY and low-tech CAT V and security providers can’t play and likely never will.

– Aaron Miller, formerly Magnolia Audio/Video and La Scala, Vancouver, BC

Whither the Art of Selling
I do think that the art of being a great salesperson has for the most part left the industry. It seems that too many in this industry don’t involve the customer in the buying process enough to get them excited. Too many buying decisions are made by reading “unbiased” reviews that at times are anything but. This industry needs to get back to telling the story of the product and the company it came from, and selling on a product’s merit, not solely on if it is the best “deal’” or not.

– Joel Russcher, Grand Home Automation, Grand Rapids, Mich.

Networks, LEDs, Pre-engineered Panels, Remote Monitoring, Life Safety
These days, changes are recognized in quick loading applications so my thoughts begin and end with the quality of the network. Over the past 20 years we’ve seen the non-existent network give way to today’s managed and robust networks, which are the backbone of every system out there today.

Security, led control, and panels that are pre-engineered, designed and installed that cut down on site deployment time are also in the cards. these developments, along with constant remote monitoring, are in the future and we are beginning to see it now.

I also believe that life safety systems will begin to look better in the overall picture in new construction starts – not just to meet code requirements, but also to have an aesthetic that is on par with architectural designs from the likes of truFIg, sonance, leon speakers and Crestron.

– Richard Hollander, Performance Imaging, Stamford, Conn. Read the rest of this entry »